Inactive VMcast account

This is a common issue that can keep your VMcast from playing properly.

Randall Elmo avatar
Written by Randall Elmo
Updated over a week ago

Your content will not stream and the VMcast app will log itself out if your ViewMedica.com account becomes inactive or the VMcast service is removed from your subscription.

Log in to your ViewMedica.com account to update your payment method or add VMcast to your account. After your account is updated, you can sign in to the VMcast app with your client ID and stream code to begin streaming your content.

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