# ViewMedica Help Center

> Welcome to ViewMedica Support! How can we help?

## Frequently Asked Questions

- [Does ViewMedica save or collect Personal Health Information \(PHI\)?](https://help.viewmedica.com/en/articles/9421477-does-viewmedica-save-or-collect-personal-health-information-phi.md): No. PHI is not collected or recorded by us, or any of our third-party partners.
- [How do I use the limited access login?](https://help.viewmedica.com/en/articles/6935749-how-do-i-use-the-limited-access-login.md): Use your client ID number and limited access passcode in place of your ViewMedica.com username and password.
- [Can I change the default limited access passcode?](https://help.viewmedica.com/en/articles/6935763-can-i-change-the-default-limited-access-passcode.md): Yes – if you are the primary administrator for the account.
- [How do I cancel my subscription?](https://help.viewmedica.com/en/articles/6394781-how-do-i-cancel-my-subscription.md): Log in to your account and click "Add/Remove Services" from the dashboard.
- [Is there a contract to use your service?](https://help.viewmedica.com/en/articles/6323279-is-there-a-contract-to-use-your-service.md): No – both On-Demand and VMcast are monthly subscription services.
- [Do you have apps I can use in my practice?](https://help.viewmedica.com/en/articles/6309986-do-you-have-apps-i-can-use-in-my-practice.md): Yes – both our On-Demand and VMcast services have desktop and mobile apps included with their subscriptions.
- [Do you have a list of IP addresses I should add to my allowlist?](https://help.viewmedica.com/en/articles/6325748-do-you-have-a-list-of-ip-addresses-i-should-add-to-my-allowlist.md): Yes – here are the IP addresses you should allow traffic from.
- [How do I get my Video Subscription page to load?](https://help.viewmedica.com/en/articles/6418353-how-do-i-get-my-video-subscription-page-to-load.md): Clear the cache in your browser and hard refresh the page.
- [Where can I get a copy of my invoice?](https://help.viewmedica.com/en/articles/8032379-where-can-i-get-a-copy-of-my-invoice.md): Invoices are sent by email to the users specified in your ViewMedica.com account.
- [Do you sign Business Association Agreements?](https://help.viewmedica.com/en/articles/10415441-do-you-sign-business-association-agreements.md): Yes, but at our discretion as they are usually unnecessary.
- [ViewMedica Infrastructure & Network Overview](https://help.viewmedica.com/en/articles/15985357-viewmedica-infrastructure-network-overview.md): See how our platform is architected for reliability and global performance.
- [Can I share my videos on social media?](https://help.viewmedica.com/en/articles/6326277-can-i-share-my-videos-on-social-media.md): Yes – the On-Demand player has built-in sharing features.
- [Why do my brochures say "SAMPLE" or "DEMO"?](https://help.viewmedica.com/en/articles/6457217-why-do-my-brochures-say-sample-or-demo.md): Most likely, you are previewing the brochures from the player in the "Video Subscriptions" section of your ViewMedica.com account.
- [What's the difference between a presentation and a collection?](https://help.viewmedica.com/en/articles/6495964-what-s-the-difference-between-a-presentation-and-a-collection.md): The main difference is how you interact with them.
- [How do I see which video my individual bumper is attached to?](https://help.viewmedica.com/en/articles/7856051-how-do-i-see-which-video-my-individual-bumper-is-attached-to.md): To see which video\(s\) an individual bumper is attached to, click the "Attachments" link.
- [Can I create a link that opens a specific On-Demand video on my website?](https://help.viewmedica.com/en/articles/7925111-can-i-create-a-link-that-opens-a-specific-on-demand-video-on-my-website.md): Yes. But you will need to customize some settings and add code to your website.
- [Can I customize the On-Demand content?](https://help.viewmedica.com/en/articles/6326457-can-i-customize-the-on-demand-content.md): Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to On-Demand such as slides, videos, and more!
- [Why can't I attach an individual bumper to a video?](https://help.viewmedica.com/en/articles/7855977-why-can-t-i-attach-an-individual-bumper-to-a-video.md): The video you want to attach the bumper to may already have a bumper assigned to it.
- [Can I put my logo on the videos?](https://help.viewmedica.com/en/articles/6326390-can-i-put-my-logo-on-the-videos.md): Yes – you can brand the On-Demand player and brochures with your practice's logo.
- [Can I add my own content before or after the videos?](https://help.viewmedica.com/en/articles/6326518-can-i-add-my-own-content-before-or-after-the-videos.md): Yes – you can attach custom content before and after videos using Bumpers.
- [Do you have printable materials?](https://help.viewmedica.com/en/articles/6326427-do-you-have-printable-materials.md): Yes – the On-Demand service includes a printable brochure for each video you select.
- [Can I print brochures to give to patients?](https://help.viewmedica.com/en/articles/6341762-can-i-print-brochures-to-give-to-patients.md): Yes – we encourage you to print and hand out the brochures to your patients.
- [Can I play my On-Demand videos on my waiting room TV?](https://help.viewmedica.com/en/articles/6310013-can-i-play-my-on-demand-videos-on-my-waiting-room-tv.md): Yes – simply add VMcast to your subscription.
- [Can I make the On-Demand videos autoplay?](https://help.viewmedica.com/en/articles/6323226-can-i-make-the-on-demand-videos-autoplay.md): No – this is not an available feature of our embeds.
- [Can I use the On-Demand player on multiple domains?](https://help.viewmedica.com/en/articles/6329477-can-i-use-the-on-demand-player-on-multiple-domains.md): Yes – under certain circumstances. We are able to add domains to your account. Any additions are made at our discretion.
- [Can I use the On-Demand player on a subdomain?](https://help.viewmedica.com/en/articles/6329338-can-i-use-the-on-demand-player-on-a-subdomain.md): Yes – when you enter a primary domain without a subdomain we will automatically allow any subdomains.
- [Is the ViewMedica On-Demand Player compatible with the NitroPack Wordpress Plugin?](https://help.viewmedica.com/en/articles/7879206-is-the-viewmedica-on-demand-player-compatible-with-the-nitropack-wordpress-plugin.md): No. Please disable "lazy load iframes."
- [Can I tell if a 3rd-party plugin or service is lazy loading my iframes?](https://help.viewmedica.com/en/articles/8215788-can-i-tell-if-a-3rd-party-plugin-or-service-is-lazy-loading-my-iframes.md): Yes. Take a quick look at your HTML code.
- [Does VMcast need a connection to the internet?](https://help.viewmedica.com/en/articles/6308362-does-vmcast-need-a-connection-to-the-internet.md): Yes – VMcast requires an internet connection for some features to work.
- [Can I use a different logo on different VMcast streams?](https://help.viewmedica.com/en/articles/6355340-can-i-use-a-different-logo-on-different-vmcast-streams.md): No – all VMcast streams within the same account use the same appearance settings which include the logo and color.
- [Why does my VMcast keep asking me for login information?](https://help.viewmedica.com/en/articles/6364669-why-does-my-vmcast-keep-asking-me-for-login-information.md): The most common reason that VMcast gets logged out is when stream codes are shared between devices.
- [Why is the clock on my VMcast stream showing the wrong time?](https://help.viewmedica.com/en/articles/6476444-why-is-the-clock-on-my-vmcast-stream-showing-the-wrong-time.md): The clock feature on VMcast uses your device's time setting. Check that you have it set to the right time zone.
- [What is an RSS feed?](https://help.viewmedica.com/en/articles/6573664-what-is-an-rss-feed.md): RSS stands for Really Simple Syndication. You can display news feeds from any RSS source on VMcast.
- [Why is my VMcast screen black?](https://help.viewmedica.com/en/articles/6968167-why-is-my-vmcast-screen-black.md): There are many things that can happen to cause a black or blank screen.
- [Why am I getting a license error when I use the VMcast app on the FireTV Stick?](https://help.viewmedica.com/en/articles/7045266-why-am-i-getting-a-license-error-when-i-use-the-vmcast-app-on-the-firetv-stick.md): This error is caused by the Amazon Video application, not VMcast.
- [Does VMcast have advertisements?](https://help.viewmedica.com/en/articles/6308368-does-vmcast-have-advertisements.md): No – you are in full control of the content shown on your waiting room TV.
- [What do the VMcast statuses mean?](https://help.viewmedica.com/en/articles/6329463-what-do-the-vmcast-statuses-mean.md): In the VMcast Control Center, each stream has an indicator allowing you to see its status at a glance – Playing, Idle or Offline.
- [Can the VMcast app launch automatically on the Amazon Fire TV Stick?](https://help.viewmedica.com/en/articles/6368191-can-the-vmcast-app-launch-automatically-on-the-amazon-fire-tv-stick.md): Yes – the VMcast app can be set to automatically launch on the Amazon Fire TV Stick.
- [Can I have multiple VMcast streams running at the same time?](https://help.viewmedica.com/en/articles/6308390-can-i-have-multiple-vmcast-streams-running-at-the-same-time.md): Yes – but you will need to purchase a separate stream for each device that will run simultaneously.
- [Can VMcast be used on multiple TVs?](https://help.viewmedica.com/en/articles/6308377-can-vmcast-be-used-on-multiple-tvs.md): Yes – you can purchase additional streams to use VMcast on multiple TVs, or use an HDMI splitter for TVs in close proximity to one another.
- [How many videos can fit in one VMcast loop?](https://help.viewmedica.com/en/articles/6308393-how-many-videos-can-fit-in-one-vmcast-loop.md): Unlimited – but keep in mind our recommend streaming device can only cache a few hours of content.
- [Can I customize the VMcast content?](https://help.viewmedica.com/en/articles/6308408-can-i-customize-the-vmcast-content.md): Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to your VMcast such as slides, videos, and more!
- [Can I include my own videos in my VMcast?](https://help.viewmedica.com/en/articles/6308414-can-i-include-my-own-videos-in-my-vmcast.md): Yes – you can easily upload videos to our server, use videos from YouTube, or link to your own self-hosted compressed video files.
- [Can I have more than one VMcast Loop?](https://help.viewmedica.com/en/articles/6308424-can-i-have-more-than-one-vmcast-loop.md): Yes – feel free to create as many loops as you need!
- [Can you produce my custom image slides and promos?](https://help.viewmedica.com/en/articles/6308430-can-you-produce-my-custom-image-slides-and-promos.md): Yes – custom-produced slides and promos are available for $50 each.
- [Why does my Fire TV Stick keep returning to the Home screen or sleeping?](https://help.viewmedica.com/en/articles/8059776-why-does-my-fire-tv-stick-keep-returning-to-the-home-screen-or-sleeping.md): This is a device setting. Toggle the "Still Watching" preference to OFF.
- [Are content feeds free?](https://help.viewmedica.com/en/articles/10003815-are-content-feeds-free.md): Yes!
- [What are content feeds?](https://help.viewmedica.com/en/articles/10003730-what-are-content-feeds.md): These are sets of pre-chosen videos designed to dynamically deliver randomized content directly to your VMcast loop.
- [Is it easy to add a content feed item?](https://help.viewmedica.com/en/articles/10003748-is-it-easy-to-add-a-content-feed-item.md): Yes. Simply add the new content feed from your VMcast loop builder.
- [Can I customize my content feed?](https://help.viewmedica.com/en/articles/10003763-can-i-customize-my-content-feed.md): Yes, but with some limitations.
- [Can I change the volume of my uploaded video content?](https://help.viewmedica.com/en/articles/11592554-can-i-change-the-volume-of-my-uploaded-video-content.md): No – there is no way to edit audio volume through our Content Builder at this time.
- [Is my Amazon Fire TV Stick compatible with VMcast?](https://help.viewmedica.com/en/articles/13948463-is-my-amazon-fire-tv-stick-compatible-with-vmcast.md): Find out if VMcast will work with your current device.
- [How often are the videos updated?](https://help.viewmedica.com/en/articles/6304028-how-often-are-the-videos-updated.md): ViewMedica videos go through a review process every two years.
- [Can I request a video be produced?](https://help.viewmedica.com/en/articles/6308535-can-i-request-a-video-be-produced.md): Yes – we love to hear how we can grow our library. We can not fulfill every request, but we try to prioritize videos with the widest appeal.
- [Why do my videos say "DEMO ONLY"?](https://help.viewmedica.com/en/articles/6342137-why-do-my-videos-say-demo-only.md): Most likely, you are previewing the videos in the "Video Subscriptions" section of your ViewMedica.com account.
- [Can I use your videos for a legal trial?](https://help.viewmedica.com/en/articles/6492761-can-i-use-your-videos-for-a-legal-trial.md): Yes – we offer medical video licenses for trial exhibits.
- [Can I use ViewMedica videos in my own video productions?](https://help.viewmedica.com/en/articles/6574314-can-i-use-viewmedica-videos-in-my-own-video-productions.md): Yes – you can purchase a separate license for short clips of ViewMedica videos.
- [Why won't my video upload?](https://help.viewmedica.com/en/articles/6762975-why-won-t-my-video-upload.md): If you are having trouble uploading your own video as a content item, be sure they meet these criteria.
- [How are your streaming videos formatted?](https://help.viewmedica.com/en/articles/8807662-how-are-your-streaming-videos-formatted.md)
- [Can I add music or sound to content slides?](https://help.viewmedica.com/en/articles/10268358-can-i-add-music-or-sound-to-content-slides.md): No. You can't add music or sound through our Content Builder at this time.
- [Do you have any stock medical images?](https://help.viewmedica.com/en/articles/6613090-do-you-have-any-stock-medical-images.md): Yes – we offer royalty-free, medically-accurate stock images you can purchase.
- [How much do ViewMedica Stock images cost?](https://help.viewmedica.com/en/articles/6613446-how-much-do-viewmedica-stock-images-cost.md): The credit cost of an image is based on its size and quality.
- [How do I buy ViewMedica Stock images?](https://help.viewmedica.com/en/articles/6613263-how-do-i-buy-viewmedica-stock-images.md): Our images are purchased using credits. Credits are used to download the images you want.
- [Can I use my stock image more than once?](https://help.viewmedica.com/en/articles/6613477-can-i-use-my-stock-image-more-than-once.md): Yes – ViewMedica Stock images are royalty-free, so you can use them multiple times after purchasing it once. Some restrictions apply.
- [Do image credits expire?](https://help.viewmedica.com/en/articles/6613433-do-image-credits-expire.md): Yes – unused credits expire one year after your most recent credit purchase.
- [How much are credits?](https://help.viewmedica.com/en/articles/6613463-how-much-are-credits.md): Individual credits for ViewMedica Stock images are $10 per credit. Credit packs are available at a discount.
- [Do ViewMedica Stock images have watermarks?](https://help.viewmedica.com/en/articles/15264358-do-viewmedica-stock-images-have-watermarks.md): No. Once purchased, demo overlays and watermarks are removed.
- [Is there a contract for Integrated Video?](https://help.viewmedica.com/en/articles/6325286-is-there-a-contract-for-integrated-video.md): Yes – Integrated Video requires a 3-year commitment.
- [What format do you deliver Integrated videos and associated files in?](https://help.viewmedica.com/en/articles/6310328-what-format-do-you-deliver-integrated-videos-and-associated-files-in.md): Our standard video format is H.264-encoded MP4s.
- [Do I have to have a ViewMedica On-Demand account if I want Integrated?](https://help.viewmedica.com/en/articles/6310084-do-i-have-to-have-a-viewmedica-on-demand-account-if-i-want-integrated.md): No – the Integrated Video service is a stand-alone service for use in hospital TV systems, bedside video, and EHRs.
- [How do you deliver Integrated video files?](https://help.viewmedica.com/en/articles/6310178-how-do-you-deliver-integrated-video-files.md): Integrated videos are available for download from your ViewMedica.com account.
- [What equipment do I need for Integrated Video?](https://help.viewmedica.com/en/articles/6310347-what-equipment-do-i-need-for-integrated-video.md): You will need a closed network video system to house, manage, deliver and display the videos.
- [Can I change my Integrated Video selections?](https://help.viewmedica.com/en/articles/6310355-can-i-change-my-integrated-video-selections.md): Yes – you can add new videos to your account at any time.
- [Can I use the Integrated videos on our facility intranet or password-protected portal site?](https://help.viewmedica.com/en/articles/6310105-can-i-use-the-integrated-videos-on-our-facility-intranet-or-password-protected-portal-site.md): Yes – these uses are approved and encouraged.
- [Can I use Integrated videos on my public website or upload them to our YouTube account?](https://help.viewmedica.com/en/articles/6310122-can-i-use-integrated-videos-on-my-public-website-or-upload-them-to-our-youtube-account.md): No – the Integrated Terms of Service prohibits this.

## Account

- [Create a ViewMedica account](https://help.viewmedica.com/en/articles/6271494-create-a-viewmedica-account.md): This tutorial will cover how to open a new ViewMedica account.
- [Sign in to a ViewMedica account](https://help.viewmedica.com/en/articles/6271529-sign-in-to-a-viewmedica-account.md): This tutorial will cover how to log into an existing ViewMedica account.
- [Reset your ViewMedica account password](https://help.viewmedica.com/en/articles/6271538-reset-your-viewmedica-account-password.md): This tutorial covers how to reset your account user password.
- [Recover your ViewMedica account username](https://help.viewmedica.com/en/articles/6271541-recover-your-viewmedica-account-username.md): This tutorial shows you how to recover your account username.
- [Finding your client ID number](https://help.viewmedica.com/en/articles/8708173-finding-your-client-id-number.md): Every account has a unique client ID number. Here's how to find it.
- [Add and manage account users](https://help.viewmedica.com/en/articles/6271546-add-and-manage-account-users.md): Add users to your account to allow access to only the tasks you want them to perform.
- [Print a list of ViewMedica content](https://help.viewmedica.com/en/articles/6271563-print-a-list-of-viewmedica-content.md): Print a list of the ViewMedica videos you are subscribed to or a complete list of all the ViewMedica videos available.
- [Add and manage account contacts](https://help.viewmedica.com/en/articles/8038575-add-and-manage-account-contacts.md): Set up additional account contacts to receive emails for billing and/or service updates.
- [Create a user group](https://help.viewmedica.com/en/articles/8042945-create-a-user-group.md): User groups are a good way to give several users the same permissions.
- [Update payment information](https://help.viewmedica.com/en/articles/6271511-update-payment-information.md): Keep your payment information updated keep your ViewMedica services active.
- [Sales Tax Information](https://help.viewmedica.com/en/articles/6304078-sales-tax-information.md): ViewMedica services in the US may be subject to state sales tax.
- [Add and manage services](https://help.viewmedica.com/en/articles/6271496-add-and-manage-services.md): The "Manage Your Services" page is a great way to see all your services in one place.
- [Add and manage video subscriptions](https://help.viewmedica.com/en/articles/6271558-add-and-manage-video-subscriptions.md): You can easily add to and remove videos from your ViewMedica subscription with just a few clicks.

## Content

- [Design guide](https://help.viewmedica.com/en/articles/11390136-design-guide.md): See our recommended specs for creating and adding you own content on ViewMedica On-Demand and VMcast.
- [Managing custom content](https://help.viewmedica.com/en/articles/6295665-managing-custom-content.md): View and edit your saved custom content library.
- [Upload your video to ViewMedica](https://help.viewmedica.com/en/articles/6274180-upload-your-video-to-viewmedica.md): This is the best way to add your videos to ViewMedica.
- [Create a self-hosted video item](https://help.viewmedica.com/en/articles/6274183-create-a-self-hosted-video-item.md): Self-hosted videos can be accessed through a web browser by a URL and often are uploaded to the same server where your website is hosted.
- [Create a YouTube video item](https://help.viewmedica.com/en/articles/6274182-create-a-youtube-video-item.md): Add a video streamed from YouTube to a loop, presentation, collection or bumper.
- [Add a content feed item](https://help.viewmedica.com/en/articles/10003707-add-a-content-feed-item.md): This feature is designed to dynamically deliver randomized content directly to your VMcast loop.
- [Create a text slide](https://help.viewmedica.com/en/articles/6274163-create-a-text-slide.md): Add your own content to ViewMedica. Create a text slide while building a loop, presentation, collection or bumper.
- [Create an image slide](https://help.viewmedica.com/en/articles/6274164-create-an-image-slide.md): Add highly visual content to ViewMedica. Create an image slide while building a loop, presentation, collection or bumper.
- [Create a text and image slide](https://help.viewmedica.com/en/articles/6274165-create-a-text-and-image-slide.md): Slides are an easy way to add your own content to ViewMedica. Create a slide while building a loop, presentation, collection or bumper.
- [Create a before/after slide](https://help.viewmedica.com/en/articles/6274167-create-a-before-after-slide.md): Create a before and after slide while you’re building a loop, presentation, collection or bumper.
- [Create a weather slide](https://help.viewmedica.com/en/articles/6274278-create-a-weather-slide.md): Weather slides use your location to generate live weather reports for your area.
- [Create a message slide](https://help.viewmedica.com/en/articles/6274275-create-a-message-slide.md): Add your own custom messages to the top frame area of a VMcast screen.
- [Create an RSS feed slide](https://help.viewmedica.com/en/articles/6274271-create-an-rss-feed-slide.md): Add your favorite news or entertainment feeds from any RSS source to the top and bottom frame areas of a VMcast screen.

## On-Demand

- [Getting started with On-Demand](https://help.viewmedica.com/en/articles/6271579-getting-started-with-on-demand.md): Patient education videos for website, exam room and more
- [Get the most out of On-Demand](https://help.viewmedica.com/en/articles/6274081-get-the-most-out-of-on-demand.md): How to use ViewMedica On-Demand to ensure its maximum usage.
- [See ViewMedica On-Demand in Action](https://help.viewmedica.com/en/articles/6274084-see-viewmedica-on-demand-in-action.md): Want to see how others are putting ViewMedica patient education videos to work on their websites?
- [Track ViewMedica On-Demand with Google Analytics 4](https://help.viewmedica.com/en/articles/6922635-track-viewmedica-on-demand-with-google-analytics-4.md): You can track events associated with individual ViewMedica On-Demand content items using Google Analytics.
- [Sharing your On-Demand videos](https://help.viewmedica.com/en/articles/6274086-sharing-your-on-demand-videos.md): This tutorial shows how to use the Share feature of the ViewMedica On-Demand player.
- [Limited access login for On-Demand](https://help.viewmedica.com/en/articles/6274087-limited-access-login-for-on-demand.md): Provide limited account access to staff or web developers without giving out your ViewMedica.com credentials.
- [Get the On-Demand player embed code](https://help.viewmedica.com/en/articles/6274091-get-the-on-demand-player-embed-code.md): This tutorial helps you get the main embed code to install your On-Demand patient education library into your website.
- [Update your domain for On-Demand](https://help.viewmedica.com/en/articles/6454725-update-your-domain-for-on-demand.md): This tutorial shows you how to update the approved domain for your On-Demand player.
- [Update your On-Demand default settings](https://help.viewmedica.com/en/articles/6274093-update-your-on-demand-default-settings.md): This tutorial introduces you to the On-Demand Settings page. Here you can change the default settings for your player.
- [Embed a specific video or section](https://help.viewmedica.com/en/articles/6274092-embed-a-specific-video-or-section.md): Get the code to automatically load a specific ViewMedica video, presentation, collection, or section on your website.
- [Customizing the embed code](https://help.viewmedica.com/en/articles/6274094-customizing-the-embed-code.md): You can customize the On-Demand embed code by turning on or off certain features.
- [Embed ViewMedica On-Demand on a basic HTML website](https://help.viewmedica.com/en/articles/6274095-embed-viewmedica-on-demand-on-a-basic-html-website.md): This tutorial helps you get the main embed code to install your On-Demand patient education library into your site.
- [Embed ViewMedica On-Demand on a WordPress website](https://help.viewmedica.com/en/articles/6274096-embed-viewmedica-on-demand-on-a-wordpress-website.md): Copy and paste the embed code when using page builders like Elementor, Divi, and more.
- [Using the ViewMedica On-Demand WordPress plugin](https://help.viewmedica.com/en/articles/10421227-using-the-viewmedica-on-demand-wordpress-plugin.md): Embed ViewMedica On-Demand using shortcodes provided by the WordPress plugin.
- [Embed ViewMedica On-Demand on a Squarespace website](https://help.viewmedica.com/en/articles/6274097-embed-viewmedica-on-demand-on-a-squarespace-website.md): This tutorial shows you how to embed ViewMedica into a Squarespace website.
- [Embed ViewMedica On-Demand on a Wix website](https://help.viewmedica.com/en/articles/6274098-embed-viewmedica-on-demand-on-a-wix-website.md): This tutorial shows you how to embed ViewMedica into a Wix website.
- [Embed ViewMedica On-Demand on a Duda website](https://help.viewmedica.com/en/articles/6274099-embed-viewmedica-on-demand-on-a-duda-website.md): This tutorial shows you how to embed ViewMedica into a Duda website.
- [Install the ViewMedica application](https://help.viewmedica.com/en/articles/6293589-install-the-viewmedica-application.md): Our apps let ViewMedica On-Demand subscribers play their videos from an application installed on Windows, macOS, iOS, and Android.
- [Install the ViewMedica application for Windows](https://help.viewmedica.com/en/articles/6274112-install-the-viewmedica-application-for-windows.md): The On-Demand Windows application lets you play your ViewMedica videos directly from your desktop.
- [Install the ViewMedica application for macOS](https://help.viewmedica.com/en/articles/6274113-install-the-viewmedica-application-for-macos.md): The On-Demand macOS application lets you play your ViewMedica videos directly from your desktop.
- [Install the ViewMedica application for iOS and iPadOS](https://help.viewmedica.com/en/articles/6274114-install-the-viewmedica-application-for-ios-and-ipados.md): The On-Demand mobile application lets ViewMedica On-Demand subscribers play their videos directly from an Apple iPhone or iPad.
- [Install the ViewMedica application for Android](https://help.viewmedica.com/en/articles/6274115-install-the-viewmedica-application-for-android.md): The On-Demand mobile application lets ViewMedica On-Demand subscribers play their videos directly from an Android device.
- [Troubleshoot the On-Demand player installation](https://help.viewmedica.com/en/articles/6274101-troubleshoot-the-on-demand-player-installation.md): If you get an error message on the loading screen with the ViewMedica logo, it should provide instructions on how to fix the problem.
- [Troubleshoot ViewMedica Error: VME0003](https://help.viewmedica.com/en/articles/8214630-troubleshoot-viewmedica-error-vme0003.md): This error is shown when the On-Demand embed code is used on an unauthorized domain.
- [Troubleshoot ViewMedica Error: VME0005](https://help.viewmedica.com/en/articles/8214119-troubleshoot-viewmedica-error-vme0005.md): This error is shown when an On-Demand account is not active, billing has expired, or the account has been disabled.
- [Troubleshoot ViewMedica Error: VME0010](https://help.viewmedica.com/en/articles/8159957-troubleshoot-viewmedica-error-vme0010.md): This error is caused by the ViewMedica On-Demand player not receiving the referrer from your webpage.
- [Change the color of your On-Demand player](https://help.viewmedica.com/en/articles/6274121-change-the-color-of-your-on-demand-player.md): Make the On-Demand player fit seamlessly with your website. Update the color of your player to match your design.
- [Add a custom image to your On-Demand player](https://help.viewmedica.com/en/articles/6274123-add-a-custom-image-to-your-on-demand-player.md): Replace the default On-Demand player image with one of your own or choose a specialty-specific preset image.
- [Change the menu font size of your On-Demand player](https://help.viewmedica.com/en/articles/6274124-change-the-menu-font-size-of-your-on-demand-player.md): Update the default text size for the On-Demand player menu.
- [Add your logo to the On-Demand player](https://help.viewmedica.com/en/articles/6274125-add-your-logo-to-the-on-demand-player.md): Customize On-Demand with your logo to showcase your practice.
- [Update the display URL on the video load screen](https://help.viewmedica.com/en/articles/6274128-update-the-display-url-on-the-video-load-screen.md): Customize the website URL users see whenever a video loads in On-Demand.
- [Update your facility name on the video load screen](https://help.viewmedica.com/en/articles/6274129-update-your-facility-name-on-the-video-load-screen.md): By default, the player will show your facility's name in text format for the On-Demand loading screen.
- [Print your brochures](https://help.viewmedica.com/en/articles/6274142-print-your-brochures.md): Every ViewMedica video in our library has a printable brochure. This tutorial shows you how to find and print your brochures.
- [Update the contact information on your brochures](https://help.viewmedica.com/en/articles/6274133-update-the-contact-information-on-your-brochures.md): Here’s how to customize the contact information that appears at the top of your brochures and at the bottom of your share page.
- [Update the facility name on your brochures](https://help.viewmedica.com/en/articles/6274143-update-the-facility-name-on-your-brochures.md): Here’s how to update your facility's name in text format for the On-Demand loading screen and brochures.
- [Add your logo to On-Demand brochures](https://help.viewmedica.com/en/articles/6274130-add-your-logo-to-on-demand-brochures.md): Print On-Demand brochures with your logo for patients to take home.
- [Show or hide the QR code on brochures](https://help.viewmedica.com/en/articles/6274134-show-or-hide-the-qr-code-on-brochures.md): Patients can use their cell phone to scan the QR code and see the video associated with the brochure.
- [Create a presentation](https://help.viewmedica.com/en/articles/6274151-create-a-presentation.md): Use presentations on your website and in your office to group educational information for your patients. Just hit play and walk away.
- [Hide a presentation from public view](https://help.viewmedica.com/en/articles/6274152-hide-a-presentation-from-public-view.md): Presentations may be used for internal use only or may not be ready for public use. For those presentations, you can make them “Private.”
- [Create a collection menu](https://help.viewmedica.com/en/articles/6274153-create-a-collection-menu.md): Use collections to create custom navigation for your content in the On-Demand player.
- [Hide a collection from public view](https://help.viewmedica.com/en/articles/6274154-hide-a-collection-from-public-view.md): Collections may be used for internal use only or may not be ready for public use. For those collections, you can make them “Private.”
- [Create a universal bumper](https://help.viewmedica.com/en/articles/6274155-create-a-universal-bumper.md): Universal bumpers play before or after all of your ViewMedica videos.
- [Create an individual bumper](https://help.viewmedica.com/en/articles/6274156-create-an-individual-bumper.md): Individual bumpers play before or after specific ViewMedica videos you select.
- [Add a note to a ViewMedica video](https://help.viewmedica.com/en/articles/6274157-add-a-note-to-a-viewmedica-video.md): Use notes to clarify or provide additional information important to your practice.
- [Update the name of a video or menu](https://help.viewmedica.com/en/articles/6274158-update-the-name-of-a-video-or-menu.md)

## VMcast

- [Getting started with VMcast](https://help.viewmedica.com/en/articles/6274291-getting-started-with-vmcast.md): Build custom healthcare broadcasts for your waiting room and exam room screens. You can include patient education videos, custom slides, and even your own videos!
- [Hardware options](https://help.viewmedica.com/en/articles/6274293-hardware-options.md): All methods require your TV or screen to have an HDMI port and an internet connection.
- [Assign an account user to a stream](https://help.viewmedica.com/en/articles/8736727-assign-an-account-user-to-a-stream.md): You can assign users to manage a specific VMcast stream.
- [Install VMcast on an Amazon Signage Stick](https://help.viewmedica.com/en/articles/14489694-install-vmcast-on-an-amazon-signage-stick.md): VMcast Healthcare TV seamlessly integrates with the Signage Stick right out of the box so you have content running in minutes.
- [Install VMcast on Amazon Fire TV Stick HD](https://help.viewmedica.com/en/articles/6274295-install-vmcast-on-amazon-fire-tv-stick-hd.md): The VMcast app is available for free on Amazon's App Store.
- [Install VMcast on macOS](https://help.viewmedica.com/en/articles/6274298-install-vmcast-on-macos.md): This tutorial will help you download, install, and set up VMcast on a device running macOS.
- [Install VMcast on Windows](https://help.viewmedica.com/en/articles/6274297-install-vmcast-on-windows.md): This tutorial will help you download, install, and set up VMcast on a device running Windows.
- [Sign in to the VMcast app](https://help.viewmedica.com/en/articles/13492023-sign-in-to-the-vmcast-app.md): Connect the VMcast app to your ViewMedica account to display your content to a waiting or exam room screen.
- [Update the color of VMcast](https://help.viewmedica.com/en/articles/6274349-update-the-color-of-vmcast.md): VMcast can be customized to better match your facility’s brand.
- [Add a logo to VMcast](https://help.viewmedica.com/en/articles/6274350-add-a-logo-to-vmcast.md): Customize VMcast with your logo to showcase your practice.
- [Set up a new stream](https://help.viewmedica.com/en/articles/6274352-set-up-a-new-stream.md): When you first start your VMcast service, or add a new stream, there are some things you need to do to activate your stream.
- [Add or remove a stream](https://help.viewmedica.com/en/articles/6274354-add-or-remove-a-stream.md): This tutorial shows how to add or remove a stream from your VMcast subscription.
- [Manage streams using Control Center](https://help.viewmedica.com/en/articles/6274356-manage-streams-using-control-center.md): Remotely check your stream status and change the loop playing on one or all of your VMcast TVs.
- [Find your stream code](https://help.viewmedica.com/en/articles/6274359-find-your-stream-code.md): To launch the VMcast app, you need to know your client ID number and stream code.
- [Find the latitude and longitude for stream location](https://help.viewmedica.com/en/articles/6274357-find-the-latitude-and-longitude-for-stream-location.md)
- [Organize streams into folders](https://help.viewmedica.com/en/articles/6274361-organize-streams-into-folders.md): Folders can help you manage your VMcast Control Center if you have multiple streams.
- [Group streams to play the same loops](https://help.viewmedica.com/en/articles/6274363-group-streams-to-play-the-same-loops.md): Grouping streams lets you set multiple TVs to run the same loop of content.
- [Update the language options of a stream](https://help.viewmedica.com/en/articles/6274365-update-the-language-options-of-a-stream.md): You can change the language of your ViewMedica videos and captions in VMcast.
- [Update the caption or subtitle options of a stream](https://help.viewmedica.com/en/articles/6274366-update-the-caption-or-subtitle-options-of-a-stream.md)
- [Create your stream layout](https://help.viewmedica.com/en/articles/6274380-create-your-stream-layout.md)
- [Hide logo on broadcast-only layout](https://help.viewmedica.com/en/articles/6274384-hide-logo-on-broadcast-only-layout.md)
- [Create a broadcast area loop](https://help.viewmedica.com/en/articles/6274394-create-a-broadcast-area-loop.md): You can build a broadcast loop directly from the stream editor in your VMcast Control Center.
- [Create a side area loop](https://help.viewmedica.com/en/articles/6274395-create-a-side-area-loop.md): You can build a side loop directly in your stream editor.
- [Create a bottom area loop](https://help.viewmedica.com/en/articles/6274396-create-a-bottom-area-loop.md): You can build a bottom loop directly in your stream editor.
- [Create a top area loop](https://help.viewmedica.com/en/articles/6274400-create-a-top-area-loop.md): You can build a top loop directly in your stream editor.
- [Update a playing loop](https://help.viewmedica.com/en/articles/6274401-update-a-playing-loop.md)
- [About promos](https://help.viewmedica.com/en/articles/6274391-about-promos.md)
- [Create a promo](https://help.viewmedica.com/en/articles/6274392-create-a-promo.md): Display services or important information at regular intervals in the broadcast area of your VMcast.
- [Create a universal promo](https://help.viewmedica.com/en/articles/6274393-create-a-universal-promo.md): Display services or important information at regular intervals in the broadcast area of your VMcast across all streams
- [Change promo frequency](https://help.viewmedica.com/en/articles/13063608-change-promo-frequency.md): Customize how many and how often promos appear.
- [Change promo order](https://help.viewmedica.com/en/articles/13064394-change-promo-order.md): Customize the order your promos appear.
- [Make promos fullscreen](https://help.viewmedica.com/en/articles/13057085-make-promos-fullscreen.md): Customize how your promos appear in VMcast.
- [Organize promos](https://help.viewmedica.com/en/articles/13115437-organize-promos.md): Folders can help you manage content and make important information easier to find.
- [Delete a promo](https://help.viewmedica.com/en/articles/13120537-delete-a-promo.md): Remove a promo from your VMcast stream.
- [Schedule your stream content](https://help.viewmedica.com/en/articles/6274385-schedule-your-stream-content.md)
- [Schedule your stream content by the hour](https://help.viewmedica.com/en/articles/6274387-schedule-your-stream-content-by-the-hour.md)
- [Schedule your stream content by the workweek and weekend](https://help.viewmedica.com/en/articles/6274389-schedule-your-stream-content-by-the-workweek-and-weekend.md)
- [Schedule your stream content by the day](https://help.viewmedica.com/en/articles/6274388-schedule-your-stream-content-by-the-day.md)
- [Troubleshooting on Amazon Fire TV Stick](https://help.viewmedica.com/en/articles/6274341-troubleshooting-on-amazon-fire-tv-stick.md): Check these common issues if your VMcast app experiences trouble during playback.
- [Update the VMcast app on Amazon Fire TV Stick](https://help.viewmedica.com/en/articles/6274347-update-the-vmcast-app-on-amazon-fire-tv-stick.md): We occasionally update the app for better performance or new features. Here's how to check to see if you need an update.
- [Auto launch VMcast on Amazon Fire TV Stick](https://help.viewmedica.com/en/articles/6368261-auto-launch-vmcast-on-amazon-fire-tv-stick.md): The VMcast app can be set to automatically launch on the Amazon Fire TV Stick if a power outage occurs.
- [Change the time zone on Amazon Fire TV Stick](https://help.viewmedica.com/en/articles/6476613-change-the-time-zone-on-amazon-fire-tv-stick.md): Here's how to change the time zone on your Amazon Fire TV stick.
- [Advanced troubleshooting on Amazon Fire TV Stick](https://help.viewmedica.com/en/articles/6274343-advanced-troubleshooting-on-amazon-fire-tv-stick.md): Additional solutions if your VMcast experiences trouble during playback.
- [Restart an Amazon Fire TV Stick](https://help.viewmedica.com/en/articles/13945235-restart-an-amazon-fire-tv-stick.md): Many playback issues can be solved by manually restarting the device.

## Stock Medical Images

- [Purchase stock image credits](https://help.viewmedica.com/en/articles/6613567-purchase-stock-image-credits.md): Here's how to purchase credits to download ViewMedica Stock Images.
- [Download stock images](https://help.viewmedica.com/en/articles/6613595-download-stock-images.md): Use your credits to download your ViewMedica Medical Stock Images.
- [Using the stock image Lightbox](https://help.viewmedica.com/en/articles/6613598-using-the-stock-image-lightbox.md): Save and view images for later using the stock image Lightbox.
- [View credit expiration date](https://help.viewmedica.com/en/articles/6613542-view-credit-expiration-date.md): Find out exactly when your ViewMedica stock image credits expire.

## Integrated

- [Getting started with Integrated Video](https://help.viewmedica.com/en/articles/6310632-getting-started-with-integrated-video.md): For TV systems, bedside video, and EHRs
- [Changing your Integrated Video selections](https://help.viewmedica.com/en/articles/6274405-changing-your-integrated-video-selections.md): Add and remove videos from your Integrated Video subscription.
- [Request a custom video format for Integrated Video](https://help.viewmedica.com/en/articles/6274407-request-a-custom-video-format-for-integrated-video.md): Our videos are MP4s encoded with H.264 to support the majority of platforms. You can get a video format other than our standard format.
- [Download Integrated videos and updates](https://help.viewmedica.com/en/articles/6274408-download-integrated-videos-and-updates.md): If you are an Integrated Video user, you have access to new videos, but your downloaded videos have to be manually updated by you.
- [Print your Integrated Video brochures](https://help.viewmedica.com/en/articles/6274409-print-your-integrated-video-brochures.md): This tutorial will cover how to print the brochures that go with your Integrated video selections.
- [Add your logo to Integrated video brochures](https://help.viewmedica.com/en/articles/6310873-add-your-logo-to-integrated-video-brochures.md): Customize Integrated video printable brochures with your logo for patients to take home.
- [Update the facility name on your Integrated Video brochures](https://help.viewmedica.com/en/articles/6311077-update-the-facility-name-on-your-integrated-video-brochures.md): Here’s how to update your facility's name in text format for Integrated Video brochures.