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Troubleshoot the On-Demand player installation
Troubleshoot the On-Demand player installation

If you get an error message on the loading screen with the ViewMedica logo, it should provide instructions on how to fix the problem.

Andrew Sipes avatar
Written by Andrew Sipes
Updated over a week ago

The installation process is meant to be simple and straight-forward. However, there may be instances were you get an error message.

If you get an error message on the loading screen with the ViewMedica logo, please read the message. It should provide instructions on how to fix the problem. It is also good to note the error message if you need to contact us. It will help us troubleshoot with you.

Common Errors

Click on the error code to learn how to fix the issue.

Error Code

Issue

Your ViewMedica embed is not allowed because the embedding domain (URL) does not match any of your account domains.

This ViewMedica On-Demand account is not active yet, has expired or been disabled.

Your ViewMedica embed is not allowed because we could not detect the embedding domain. (Missing referrer)

If you are still having trouble getting the On-Demand player to load, please contact us.

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