If you were sent a link by email or text message and are seeing the "Open Video" screen, don't worry. You can still view the video by tapping or clicking the "Open Video" button.
This error is caused by the ViewMedica On-Demand player not receiving the referrer from your webpage. The player needs to receive the referrer from your webpage for security purposes.
The three most common reasons for the referrer to be missing is:
Using Safari with "Advanced Tracking and Fingerprinting Protection" enabled
Lazy loading iframes with a 3rd-party optimization plugin or service that strips the referrer (accidentally or as a side effect)
A
Referrer-Policythat explicitly omits referrer to cross-origins
1. Safari's Advanced Tracking and Fingerprinting Protection
Starting with iOS 17, this feature is enabled by default whenever you use "Private Browsing" in Safari. It interferes with the ViewMedica player and prevents it from working properly.
There are multiple solutions to this issue:
Open the affected web page outside of "Private Browsing" Safari tab.
Disable "Advanced Tracking and Fingerprinting Protection" in Safari.
Use a different browser.
2. Lazy loading iframes
Many websites use 3rd-party plugins or services to optimize their performance. While not all 3rd-party lazy load options break the referrer, this is a good place to start troubleshooting.
Disable the lazy loading for iframes option in your optimization plugin or service if you see this error. Clear your browser's cache, refresh the page and check to see if the player loads without the error.
The ViewMedica On-Demand Player is built to lazy load by default. So, this will have a minimal impact on the performance of your website. We use the "loading" attribute that is available in the vast majority of browsers in use today.
3. Incompatible Referrer Policy
A referrer policy is a security header that defines how much information is passed along when a user navigates from one page to another. You can set a referrer policy in different ways, including your browser default, a page-level policy, and an element-level policy.
Check that you have a referrer policy set and that it's compatible with the ViewMedica On-Demand player. A referrer policy set to no-referrer or same-origin is NOT compatible.