If your VMcast app experiences trouble during playback, check these common issues to keep you up and running.

Strong internet connection

VMcast automatically downloads ViewMedica content to your loop to save bandwidth. However, a strong internet connection is still required by the app.

Inactive account

If your ViewMedica account becomes inactive or the VMcast service is removed from your subscription, your content will not stream and the VMcast app will log itself out.

Stream code used more than once

VMcast limits usage to one device per stream code. If you use the same stream code on two different devices, the VMcast app on the first device will be logged out.

If these steps don't solve the issues you're having, please see our advanced troubleshooting for the Fire TV Stick tutorial or contact us.

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