If you use the Amazon FireTV Stick to access VMcast, you may get a pop up that says "Video Unavailable" with an error code that says "License_Error."

Don't worry! This has nothing to do with your VMcast app or subscription. This error is caused by the Amazon Video application.

You can clear this error by doing the following:

  1. Select "OK".

  2. Go to "Applications" in your Settings (βš™).

  3. Select "Manage Installed Applications" from the list.

  4. Find and select the Amazon "Video" app.

  5. Force stop and Clear data for the app.

  6. Restart the FireTV Stick.

If you continue to experience issues, please contact us.

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