Frequently Asked Questions
Commonly asked questions about our services.
By Randall and 1 other2 authors74 articles
- Does ViewMedica save or collect Personal Health Information (PHI)?
- How often are the videos updated?
- Can I use ViewMedica videos in my own video productions?
- How do I use the limited access login?
- Can I change the default limited access passcode?
- How do I cancel my subscription?
- Is there a contract to use your service?
- Can I request a video be produced?
- Can I use your videos for a legal trial?
- Do you have apps I can use in my practice?
- Do you have a list of IP addresses I should add to my allowlist?
- How do I get my Video Subscription page to load?
- Can I add music or sound to content slides?
- Why won't my video upload?
- Why do my videos say "DEMO ONLY"?
- Where can I get a copy of my invoice?
- How are your streaming videos formatted?
- Do you sign Business Association Agreements?
- Can I share my videos on social media?
- Can I create a link that opens a specific On-Demand video on my website?
- How do I see which video my individual bumper is attached to?
- Why do my brochures say "SAMPLE" or "DEMO"?
- What's the difference between a presentation and a collection?
- Can I customize the On-Demand content?
- Why can't I attach an individual bumper to a video?
- Can I put my logo on the videos?
- Can I add my own content before or after the videos?
- Do you have printable materials?
- Can I print brochures to give to patients?
- Can I play my On-Demand videos on my waiting room TV?
- Can I make the On-Demand videos autoplay?
- Can I use the On-Demand player on multiple domains?
- Can I use the On-Demand player on a subdomain?
- Is the ViewMedica On-Demand Player compatible with the NitroPack Wordpress Plugin?
- Can I tell if a 3rd-party plugin or service is lazy loading my iframes?
- Does VMcast need a connection to the internet?
- Why am I getting a license error when I use the VMcast app on the FireTV Stick?
- Why is my VMcast screen black?
- What is an RSS feed?
- Why is the clock on my VMcast stream showing the wrong time?
- Why does my VMcast keep asking me for login information?
- Can I use a different logo on different VMcast streams?
- Can the VMcast app launch automatically on the Amazon Fire TV Stick?
- What do the VMcast statuses mean?
- Does VMcast have advertisements?
- Can I have multiple VMcast streams running at the same time?
- Can VMcast be used on multiple TVs?
- How many videos can fit in one VMcast loop?
- Can I customize the VMcast content?
- Can I include my own videos in my VMcast?
- Can I have more than one VMcast Loop?
- Can you produce my custom image slides and promos?
- Why does my Fire TV Stick keep returning to the Home screen or sleeping?
- Are content feeds free?
- What are content feeds?
- Is it easy to add a content feed item?
- Can I customize my content feed?
- Can I change the volume of my uploaded video content?
- Is my Amazon Fire TV Stick compatible with VMcast?
- Is there a contract for Integrated Video?
- What format do you deliver Integrated videos in?
- Do I have to have a ViewMedica On-Demand account?
- How do you deliver Integrated video files?
- What equipment do I need for Integrated Video?
- Can I change my Integrated Video selections?
- Can I use the Integrated videos on our facility intranet or password-protected portal site?
- Can I use Integrated videos on my public website or upload them to our YouTube account?