Frequently Asked Questions
Commonly asked questions about our services.
Does ViewMedica save or collect Personal Health Information (PHI)?
How often are the videos updated?
Can I use ViewMedica videos in my own video productions?
How do I use the limited access login?
Can I change the default limited access passcode?
How do I cancel my subscription?
Is there a contract to use your service?
Can I request a video be produced?
Can I use your videos for a legal trial?
Do you have apps I can use in my practice?
Do you have a list of IP addresses I should add to my allowlist?
How do I get my Video Subscription page to load?
Can I add music or sound to content slides?
Why won't my video upload?
Why do my videos say "DEMO ONLY"?
Where can I get a copy of my invoice?
How are your streaming videos formatted?
Do you sign Business Association Agreements?
Can I share my videos on social media?
Can I create a link that opens a specific On-Demand video on my website?
How do I see which video my individual bumper is attached to?
Why do my brochures say "SAMPLE" or "DEMO"?
What's the difference between a presentation and a collection?
Can I customize the On-Demand content?
Why can't I attach an individual bumper to a video?
Can I put my logo on the videos?
Can I add my own content before or after the videos?
Do you have printable materials?
Can I print brochures to give to patients?
Can I play my On-Demand videos on my waiting room TV?
Can I make the On-Demand videos autoplay?
Can I use the On-Demand player on multiple domains?
Can I use the On-Demand player on a subdomain?
Is the ViewMedica On-Demand Player compatible with the NitroPack Wordpress Plugin?
Can I tell if a 3rd-party plugin or service is lazy loading my iframes?
Why am I getting a license error when I use the VMcast app on the FireTV Stick?
Why is my VMcast screen black?
What is an RSS feed?
Why is the clock on my VMcast stream showing the wrong time?
Why does my VMcast keep asking me for login information?
Can I use a different logo on different VMcast streams?
Does VMcast need a connection to the internet?
What do the VMcast statuses mean?
Can the VMcast app launch automatically on the Amazon Fire TV Stick?
Does VMcast have advertisements?
Can I have multiple VMcast streams running at the same time?
Can VMcast be used on multiple TVs?
How many videos can fit in one VMcast loop?
Can I customize the VMcast content?
Can I include my own videos in my VMcast?
Can I have more than one VMcast Loop?
Can you produce my custom image slides and promos?
Why does my Fire TV Stick keep returning to the Home screen or sleeping?
Are content feeds free?
What are content feeds?
Is it easy to add a content feed item?
Can I customize my content feed?
Is there a contract for Integrated Video?
What format do you deliver Integrated videos in?
Do I have to have a ViewMedica On-Demand account?
How do you deliver Integrated video files?
What equipment do I need for Integrated Video?
Can I change my Integrated Video selections?
Can I use the Integrated videos on our facility intranet or password-protected portal site?
Can I use Integrated videos on my public website or upload them to our YouTube account?