ViewMedica

Randall Elmo

Andrew Sipes

Christian Wittorp

Commonly asked questions about our services.

Frequently Asked Questions

ViewMedica videos go through a review process every two years.

How often are the videos updated?

Use your client ID number and limited access passcode in place of your ViewMedica.com username and password.

How do I use the limited access login?

Yes – if you are the primary administrator for the account.

Can I change the default limited access passcode?

Yes – you can purchase a separate license for short clips of ViewMedica videos.

Can I use ViewMedica videos in my own video productions?

Log in to your account and click "Add/Remove Services" from the dashboard.

How do I cancel my subscription?

No – both On-Demand and VMcast are monthly subscription services.

Is there a contract to use your service?

Yes – we love to hear how we can grow our library. We can not fulfill every request, but we try to prioritize videos with the widest appeal.

Can I request a video be produced?

Yes – we offer medical video licenses for trial exhibits.

Can I use your videos for a legal trial?

Yes – both our On-Demand and VMcast services have desktop and mobile apps included with their subscriptions.

Do you have apps I can use in my practice?

Yes – here are the IP addresses you should allow traffic from.

Do you have a list of IP addresses I should add to my allowlist?

Clear the cache in your browser and hard refresh the page.

How do I get my Video Subscription page to load?

If you are having trouble uploading your own video as a content item, be sure they meet these criteria.

Why won't my video upload?

Most likely, you are previewing the videos in the "Video Subscriptions" section of your ViewMedica.com account.

Why do my videos say "DEMO ONLY"?

General

Yes – the On-Demand player has built-in sharing features.

Can I share my videos on social media?

Most likely, you are previewing the brochures from the player in the "Video Subscriptions" section of your ViewMedica.com account.

Why do my brochures say "SAMPLE"?

The main difference is how you interact with them.

What's the difference between a presentation and a collection?

Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to On-Demand such as slides, videos, and more!

Can I customize the On-Demand content?

Yes – you can brand the On-Demand player and brochures with your practice's logo.

Can I put my logo on the videos?

Yes – you can attach custom content before and after videos using Bumpers.

Can I add my own content before or after the videos?

Yes – the On-Demand service includes a printable brochure for each video you select.

Do you have printable materials?

Yes – we encourage you to print and hand out the brochures to your patients.

Can I print brochures to give to patients?

Yes – simply add VMcast to your subscription.

Can I play my On-Demand videos on my waiting room TV?

No – this is not an available feature of our embeds.

Can I make the On-Demand videos autoplay?

Yes – under certain circumstances. We are able to add domains to your account. Any additions are made at our discretion.

Can I use the On-Demand player on multiple domains?

Yes – when you enter a primary domain without a subdomain we will automatically allow any subdomains.

Can I use the On-Demand player on a subdomain?

On-Demand

Yes – while resilient to network outages, VMcast requires an internet connection for some features to work.

Does VMcast need a connection to the internet?

RSS stands for Really Simple Syndication. You can display news feeds from any RSS source on VMcast.

What is an RSS feed?

There are many things that can happen to cause a black or blank screen.

Why is my VMcast screen black?

No – all VMcast streams within the same account use the same appearance settings which include the logo and color.

Can I use a different logo on different VMcast streams?

This error is caused by the Amazon Video application, not VMcast.

Why am I getting a license error when I use the VMcast app on the FireTV Stick?

The clock feature on VMcast uses your device's time setting. Check that you have it set to the right time zone.

Why is the clock on my VMcast stream showing the wrong time?

The most common reason that VMcast gets logged out is when stream codes are shared between devices.

Why does my VMcast keep asking me for login information?

No – you are in full control of the content shown on your waiting room TV.

Does VMcast have advertisements?

In the VMcast Control Center, each stream has an indicator allowing you to see its status at a glance – Playing, Idle or Offline.

What do the VMcast statuses mean?

Yes – the VMcast app can be set to automatically launch on the Amazon Fire TV Stick.

Can the VMcast app launch automatically on the Amazon Fire TV Stick?

Yes – but you will need to purchase a separate stream for each device that will run simultaneously.

Can I have multiple VMcast streams running at the same time?

Yes – you can purchase additional streams to use VMcast on multiple TVs, or use an HDMI splitter for TVs in close proximity to one another.

Can VMcast be used on multiple TVs?

Unlimited – but keep in mind our recommend streaming device can only cache a few hours of content.

How many videos can fit in one VMcast loop?

Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to your VMcast such as slides, videos, and more!

Can I customize the VMcast content?

Yes – you can easily upload videos to our server, use videos from YouTube, or link to your own self-hosted compressed video files.

Can I include my own videos in my VMcast?

Yes – feel free to create as many loops as you need!

Can I have more than one VMcast Loop?

Yes – custom-produced slides and promos are available for $50 each.

Can you produce my custom image slides and promos?

VMcast

Yes – we offer royalty-free, medically-accurate stock images you can purchase.

Do you have any stock medical images?

The credit cost of an image is based on its size and quality.

How much do ViewMedica Stock images cost?

Our images are purchased using credits. Credits are used to download the images you want.

How do I buy ViewMedica Stock images?

Yes – ViewMedica Stock images are royalty-free, so you can use them multiple times after purchasing it once. Some restrictions apply.

Can I use my stock image more than once?

Yes – unused credits expire one year after your most recent credit purchase.

Do image credits expire?

Individual credits for ViewMedica Stock images are $10 per credit. Credit packs are available at a discount.

How much are credits?

Stock Medical Images

Yes – Integrated Video requires a 3-year commitment.

Is there a contract for Integrated Video?

Our standard video format is H.264-encoded MP4s.

What format do you deliver Integrated videos in?

No – the Integrated Video service is a stand-alone service for use in hospital TV systems, bedside video, and EHRs.

Do I have to have a ViewMedica On-Demand account?

Integrated videos are available for download from your ViewMedica.com account.

How do you deliver Integrated video files?

You will need a closed network video system to house, manage, deliver and display the videos.

What equipment do I need for Integrated Video?

Yes – you can add new videos to your account at any time.

Can I change my Integrated Video selections?

Yes – these uses are approved and encouraged.

Can I use the Integrated videos on our facility intranet or password-protected portal site?

No – the Integrated Terms of Service prohibits this.