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Frequently Asked Questions
Frequently Asked Questions
Commonly asked questions about our services.
54 articles in this collection
Written by
Andrew Sipes,
Randall Elmo,
and
Christian Wittorp
General
How often are the videos updated?
ViewMedica videos go through a review process every two years.
Written by
Randall Elmo
Updated over a week ago
How do I use the limited access login?
Use your client ID number and limited access passcode in place of your ViewMedica.com username and password.
Written by
Randall Elmo
Updated over a week ago
Can I change the default limited access passcode?
Yes – if you are the primary administrator for the account.
Written by
Randall Elmo
Updated over a week ago
Can I use ViewMedica videos in my own video productions?
Yes – you can purchase a separate license for short clips of ViewMedica videos.
Written by
Randall Elmo
Updated over a week ago
How do I cancel my subscription?
Log in to your account and click "Add/Remove Services" from the dashboard.
Written by
Randall Elmo
Updated over a week ago
Is there a contract to use your service?
No – both On-Demand and VMcast are monthly subscription services.
Written by
Randall Elmo
Updated over a week ago
Can I request a video be produced?
Yes – we love to hear how we can grow our library. We can not fulfill every request, but we try to prioritize videos with the widest appeal.
Written by
Andrew Sipes
Updated over a week ago
Can I use your videos for a legal trial?
Yes – we offer medical video licenses for trial exhibits.
Written by
Randall Elmo
Updated over a week ago
Do you have apps I can use in my practice?
Yes – both our On-Demand and VMcast services have desktop and mobile apps included with their subscriptions.
Written by
Randall Elmo
Updated over a week ago
Do you have a list of IP addresses I should add to my allowlist?
Yes – here are the IP addresses you should allow traffic from.
Written by
Andrew Sipes
Updated over a week ago
How do I get my Video Subscription page to load?
Clear the cache in your browser and hard refresh the page.
Written by
Christian Wittorp
Updated over a week ago
Why won't my video upload?
If you are having trouble uploading your own video as a content item, be sure they meet these criteria.
Written by
Randall Elmo
Updated over a week ago
Why do my videos say "DEMO ONLY"?
Most likely, you are previewing the videos in the "Video Subscriptions" section of your ViewMedica.com account.
Written by
Randall Elmo
Updated over a week ago
On-Demand
Can I share my videos on social media?
Yes – the On-Demand player has built-in sharing features.
Written by
Randall Elmo
Updated over a week ago
Why do my brochures say "SAMPLE"?
Most likely, you are previewing the brochures from the player in the "Video Subscriptions" section of your ViewMedica.com account.
Written by
Randall Elmo
Updated over a week ago
What's the difference between a presentation and a collection?
The main difference is how you interact with them.
Written by
Randall Elmo
Updated over a week ago
Can I customize the On-Demand content?
Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to On-Demand such as slides, videos, and more!
Written by
Randall Elmo
Updated over a week ago
Can I put my logo on the videos?
Yes – you can brand the On-Demand player and brochures with your practice's logo.
Written by
Randall Elmo
Updated over a week ago
Can I add my own content before or after the videos?
Yes – you can attach custom content before and after videos using Bumpers.
Written by
Randall Elmo
Updated over a week ago
Do you have printable materials?
Yes – the On-Demand service includes a printable brochure for each video you select.
Written by
Randall Elmo
Updated over a week ago
Can I print brochures to give to patients?
Yes – we encourage you to print and hand out the brochures to your patients.
Written by
Randall Elmo
Updated over a week ago
Can I play my On-Demand videos on my waiting room TV?
Yes – simply add VMcast to your subscription.
Written by
Randall Elmo
Updated over a week ago
Can I make the On-Demand videos autoplay?
No – this is not an available feature of our embeds.
Written by
Randall Elmo
Updated over a week ago
Can I use the On-Demand player on multiple domains?
Yes – under certain circumstances. We are able to add domains to your account. Any additions are made at our discretion.
Written by
Andrew Sipes
Updated over a week ago
Can I use the On-Demand player on a subdomain?
Yes – when you enter a primary domain without a subdomain we will automatically allow any subdomains.
Written by
Andrew Sipes
Updated over a week ago
VMcast
Does VMcast need a connection to the internet?
Yes – while resilient to network outages, VMcast requires an internet connection for some features to work.
Written by
Andrew Sipes
Updated over a week ago
What is an RSS feed?
RSS stands for Really Simple Syndication. You can display news feeds from any RSS source on VMcast.
Written by
Randall Elmo
Updated over a week ago
Can I use a different logo on different VMcast streams?
No – all VMcast streams within the same account use the same appearance settings which include the logo and color.
Written by
Randall Elmo
Updated over a week ago
Why is the clock on my VMcast stream showing the wrong time?
The clock feature on VMcast uses your device's time setting. Check that you have it set to the right time zone.
Written by
Randall Elmo
Updated over a week ago
Why does my VMcast keep asking me for login information?
The most common reason that VMcast gets logged out is when stream codes are shared between devices.
Written by
Randall Elmo
Updated over a week ago
Does VMcast have advertisements?
No – you are in full control of the content shown on your waiting room TV.
Written by
Andrew Sipes
Updated over a week ago
What do the VMcast statuses mean?
In the VMcast Control Center, each stream has an indicator allowing you to see its status at a glance – Playing, Idle or Offline.
Written by
Randall Elmo
Updated over a week ago
Can the VMcast app launch automatically on the Amazon Fire TV Stick?
Yes – the VMcast app can be set to automatically launch on the Amazon Fire TV Stick.
Written by
Randall Elmo
Updated over a week ago
Can I have multiple VMcast streams running at the same time?
Yes – but you will need to purchase a separate stream for each device that will run simultaneously.
Written by
Andrew Sipes
Updated over a week ago
Can VMcast be used on multiple TVs?
Yes – you can purchase additional streams to use VMcast on multiple TVs, or use an HDMI splitter for TVs in close proximity to one another.
Written by
Andrew Sipes
Updated over a week ago
How many videos can fit in one VMcast loop?
Unlimited – but keep in mind our recommend streaming device can only cache a few hours of content.
Written by
Andrew Sipes
Updated over a week ago
Can I customize the VMcast content?
Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to your VMcast such as slides, videos, and more!
Written by
Andrew Sipes
Updated over a week ago
Can I include my own videos in my VMcast?
Yes – you can easily upload videos to our server, use videos from YouTube and Vimeo, or link to your own self-hosted compressed video files.
Written by
Andrew Sipes
Updated over a week ago
Can I have more than one VMcast Loop?
Yes – feel free to create as many loops as you need!
Written by
Andrew Sipes
Updated over a week ago
Can you produce my custom image slides and promos?
Yes – custom-produced slides and promos are available for $50 each.
Written by
Andrew Sipes
Updated over a week ago
Stock Medical Images
Do you have any stock medical images?
Yes – we offer royalty-free, medically-accurate stock images you can purchase.
Written by
Randall Elmo
Updated over a week ago
How much do ViewMedica Stock images cost?
The credit cost of an image is based on its size and quality.
Written by
Randall Elmo
Updated over a week ago
How do I buy ViewMedica Stock images?
Our images are purchased using credits. Credits are used to download the images you want.
Written by
Randall Elmo
Updated over a week ago
Can I use my stock image more than once?
Yes – ViewMedica Stock images are royalty-free, so you can use them multiple times after purchasing it once. Some restrictions apply.
Written by
Randall Elmo
Updated over a week ago
Do image credits expire?
Yes – unused credits expire one year after your most recent credit purchase.
Written by
Randall Elmo
Updated over a week ago
How much are credits?
Individual credits for ViewMedica Stock images are $10 per credit. Credit packs are available at a discount.
Written by
Randall Elmo
Updated over a week ago
Integrated
Is there a contract for Integrated Video?
Yes – Integrated Video requires a 3-year commitment.
Written by
Randall Elmo
Updated over a week ago
What format do you deliver Integrated videos in?
Our standard video format is H.264-encoded MP4s.
Written by
Randall Elmo
Updated over a week ago
Do I have to have a ViewMedica On-Demand account?
No – the Integrated Video service is a stand-alone service for use in hospital TV systems, bedside video, and EHRs.
Written by
Randall Elmo
Updated over a week ago
How do you deliver Integrated video files?
Integrated videos are available for download from your ViewMedica.com account.
Written by
Randall Elmo
Updated over a week ago
What equipment do I need for Integrated Video?
You will need a closed network video system to house, manage, deliver and display the videos.
Written by
Randall Elmo
Updated over a week ago
Can I change my Integrated Video selections?
Yes – you can add new videos to your account at any time.
Written by
Randall Elmo
Updated over a week ago
Can I use the Integrated videos on our facility intranet or password-protected portal site?
Yes – these uses are approved and encouraged.
Written by
Randall Elmo
Updated over a week ago
Can I use Integrated videos on my public website or upload them to our YouTube account?
No – the Integrated Terms of Service prohibits this.
Written by
Randall Elmo
Updated over a week ago