Frequently Asked Questions

How often are the videos updated?

ViewMedica videos go through a review process every two years.

Written by Randall Elmo
Updated over a week ago

How do I use the limited access login?

Use your client ID number and limited access passcode in place of your ViewMedica.com username and password.

Written by Randall Elmo
Updated over a week ago

Can I change the default limited access passcode?

Yes – if you are the primary administrator for the account.

Written by Randall Elmo
Updated over a week ago

Can I use ViewMedica videos in my own video productions?

Yes – you can purchase a separate license for short clips of ViewMedica videos.

Written by Randall Elmo
Updated over a week ago

How do I cancel my subscription?

Log in to your account and click "Add/Remove Services" from the dashboard.

Written by Randall Elmo
Updated over a week ago

Is there a contract to use your service?

No – both On-Demand and VMcast are monthly subscription services.

Written by Randall Elmo
Updated over a week ago

Can I request a video be produced?

Yes – we love to hear how we can grow our library. We can not fulfill every request, but we try to prioritize videos with the widest appeal.

Written by Andrew Sipes
Updated over a week ago

Can I use your videos for a legal trial?

Yes – we offer medical video licenses for trial exhibits.

Written by Randall Elmo
Updated over a week ago

Do you have apps I can use in my practice?

Yes – both our On-Demand and VMcast services have desktop and mobile apps included with their subscriptions.

Written by Randall Elmo
Updated over a week ago

Do you have a list of IP addresses I should add to my allowlist?

Yes – here are the IP addresses you should allow traffic from.

Written by Andrew Sipes
Updated over a week ago

How do I get my Video Subscription page to load?

Clear the cache in your browser and hard refresh the page.

Written by Christian Wittorp
Updated over a week ago

Why won't my video upload?

If you are having trouble uploading your own video as a content item, be sure they meet these criteria.

Written by Randall Elmo
Updated over a week ago

Why do my videos say "DEMO ONLY"?

Most likely, you are previewing the videos in the "Video Subscriptions" section of your ViewMedica.com account.

Written by Randall Elmo
Updated over a week ago

Can I share my videos on social media?

Yes – the On-Demand player has built-in sharing features.

Written by Randall Elmo
Updated over a week ago

Why do my brochures say "SAMPLE"?

Most likely, you are previewing the brochures from the player in the "Video Subscriptions" section of your ViewMedica.com account.

Written by Randall Elmo
Updated over a week ago

What's the difference between a presentation and a collection?

The main difference is how you interact with them.

Written by Randall Elmo
Updated over a week ago

Can I customize the On-Demand content?

Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to On-Demand such as slides, videos, and more!

Written by Randall Elmo
Updated over a week ago

Can I put my logo on the videos?

Yes – you can brand the On-Demand player and brochures with your practice's logo.

Written by Randall Elmo
Updated over a week ago

Can I add my own content before or after the videos?

Yes – you can attach custom content before and after videos using Bumpers.

Written by Randall Elmo
Updated over a week ago

Do you have printable materials?

Yes – the On-Demand service includes a printable brochure for each video you select.

Written by Randall Elmo
Updated over a week ago

Can I print brochures to give to patients?

Yes – we encourage you to print and hand out the brochures to your patients.

Written by Randall Elmo
Updated over a week ago

Can I play my On-Demand videos on my waiting room TV?

Yes – simply add VMcast to your subscription.

Written by Randall Elmo
Updated over a week ago

Can I make the On-Demand videos autoplay?

No – this is not an available feature of our embeds.

Written by Randall Elmo
Updated over a week ago

Can I use the On-Demand player on multiple domains?

Yes – under certain circumstances. We are able to add domains to your account. Any additions are made at our discretion.

Written by Andrew Sipes
Updated over a week ago

Can I use the On-Demand player on a subdomain?

Yes – when you enter a primary domain without a subdomain we will automatically allow any subdomains.

Written by Andrew Sipes
Updated over a week ago

Does VMcast need a connection to the internet?

Yes – while resilient to network outages, VMcast requires an internet connection for some features to work.

Written by Andrew Sipes
Updated over a week ago

What is an RSS feed?

RSS stands for Really Simple Syndication. You can display news feeds from any RSS source on VMcast.

Written by Randall Elmo
Updated over a week ago

Can I use a different logo on different VMcast streams?

No – all VMcast streams within the same account use the same appearance settings which include the logo and color.

Written by Randall Elmo
Updated over a week ago

Why is the clock on my VMcast stream showing the wrong time?

The clock feature on VMcast uses your device's time setting. Check that you have it set to the right time zone.

Written by Randall Elmo
Updated over a week ago

Why does my VMcast keep asking me for login information?

The most common reason that VMcast gets logged out is when stream codes are shared between devices.

Written by Randall Elmo
Updated over a week ago

Does VMcast have advertisements?

No – you are in full control of the content shown on your waiting room TV.

Written by Andrew Sipes
Updated over a week ago

What do the VMcast statuses mean?

In the VMcast Control Center, each stream has an indicator allowing you to see its status at a glance – Playing, Idle or Offline.

Written by Randall Elmo
Updated over a week ago

Can the VMcast app launch automatically on the Amazon Fire TV Stick?

Yes – the VMcast app can be set to automatically launch on the Amazon Fire TV Stick.

Written by Randall Elmo
Updated over a week ago

Can I have multiple VMcast streams running at the same time?

Yes – but you will need to purchase a separate stream for each device that will run simultaneously.

Written by Andrew Sipes
Updated over a week ago

Can VMcast be used on multiple TVs?

Yes – you can purchase additional streams to use VMcast on multiple TVs, or use an HDMI splitter for TVs in close proximity to one another.

Written by Andrew Sipes
Updated over a week ago

How many videos can fit in one VMcast loop?

Unlimited – but keep in mind our recommend streaming device can only cache a few hours of content.

Written by Andrew Sipes
Updated over a week ago

Can I customize the VMcast content?

Yes – while you cannot edit ViewMedica videos, you can add many types of custom content to your VMcast such as slides, videos, and more!

Written by Andrew Sipes
Updated over a week ago

Can I include my own videos in my VMcast?

Yes – you can easily upload videos to our server, use videos from YouTube and Vimeo, or link to your own self-hosted compressed video files.

Written by Andrew Sipes
Updated over a week ago

Can I have more than one VMcast Loop?

Yes – feel free to create as many loops as you need!

Written by Andrew Sipes
Updated over a week ago

Can you produce my custom image slides and promos?

Yes – custom-produced slides and promos are available for $50 each.

Written by Andrew Sipes
Updated over a week ago

Do you have any stock medical images?

Yes – we offer royalty-free, medically-accurate stock images you can purchase.

Written by Randall Elmo
Updated over a week ago

How much do ViewMedica Stock images cost?

The credit cost of an image is based on its size and quality.

Written by Randall Elmo
Updated over a week ago

How do I buy ViewMedica Stock images?

Our images are purchased using credits. Credits are used to download the images you want.

Written by Randall Elmo
Updated over a week ago

Can I use my stock image more than once?

Yes – ViewMedica Stock images are royalty-free, so you can use them multiple times after purchasing it once. Some restrictions apply.

Written by Randall Elmo
Updated over a week ago

Do image credits expire?

Yes – unused credits expire one year after your most recent credit purchase.

Written by Randall Elmo
Updated over a week ago

How much are credits?

Individual credits for ViewMedica Stock images are $10 per credit. Credit packs are available at a discount.

Written by Randall Elmo
Updated over a week ago

Is there a contract for Integrated Video?

Yes – Integrated Video requires a 3-year commitment.

Written by Randall Elmo
Updated over a week ago

What format do you deliver Integrated videos in?

Our standard video format is H.264-encoded MP4s.

Written by Randall Elmo
Updated over a week ago

Do I have to have a ViewMedica On-Demand account?

No – the Integrated Video service is a stand-alone service for use in hospital TV systems, bedside video, and EHRs.

Written by Randall Elmo
Updated over a week ago

How do you deliver Integrated video files?

Integrated videos are available for download from your ViewMedica.com account.

Written by Randall Elmo
Updated over a week ago

What equipment do I need for Integrated Video?

You will need a closed network video system to house, manage, deliver and display the videos.

Written by Randall Elmo
Updated over a week ago

Can I change my Integrated Video selections?

Yes – you can add new videos to your account at any time.

Written by Randall Elmo
Updated over a week ago

Can I use the Integrated videos on our facility intranet or password-protected portal site?

Yes – these uses are approved and encouraged.

Written by Randall Elmo
Updated over a week ago

Can I use Integrated videos on my public website or upload them to our YouTube account?

No – the Integrated Terms of Service prohibits this.

Written by Randall Elmo
Updated over a week ago