ViewMedica

No. PHI is not collected or recorded by us, or any of our third-party partners.

Does ViewMedica save or collect Personal Health Information (PHI)?

ViewMedica videos go through a review process every two years.

How often are the videos updated?

Yes – you can purchase a separate license for short clips of ViewMedica videos.

Can I use ViewMedica videos in my own video productions?

Use your client ID number and limited access passcode in place of your ViewMedica.com username and password.

How do I use the limited access login?

Yes – if you are the primary administrator for the account.

Can I change the default limited access passcode?

Log in to your account and click "Add/Remove Services" from the dashboard.

How do I cancel my subscription?

No – both On-Demand and VMcast are monthly subscription services.

Is there a contract to use your service?

Yes – we love to hear how we can grow our library. We can not fulfill every request, but we try to prioritize videos with the widest appeal.

Can I request a video be produced?

Yes – we offer medical video licenses for trial exhibits.

Can I use your videos for a legal trial?

Yes – both our On-Demand and VMcast services have desktop and mobile apps included with their subscriptions.

Do you have apps I can use in my practice?

Yes – here are the IP addresses you should allow traffic from.

Do you have a list of IP addresses I should add to my allowlist?

Clear the cache in your browser and hard refresh the page.

How do I get my Video Subscription page to load?

No. You can't add music or sound through our Content Builder at this time.

Can I add music or sound to content slides?

If you are having trouble uploading your own video as a content item, be sure they meet these criteria.

Why won't my video upload?

Most likely, you are previewing the videos in the "Video Subscriptions" section of your ViewMedica.com account.

Why do my videos say "DEMO ONLY"?

Invoices are sent by email to the users specified in your ViewMedica.com account.

Where can I get a copy of my invoice?

How are your streaming videos formatted?

Yes, but at our discretion as they are usually unnecessary.

Do you sign Business Association Agreements?

Randall Elmo

Christian Wittorp

General

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